TERMS AND CONDITIONS

TERMS AND CONDITIONS OF SALE

These general conditions of sale apply strictly to all sales of products made by the online store avebennu.com. Any order made to the online store avebennu.com necessarily implies as an essential, decisive and indispensable condition, the unreserved acceptance by the Client of the General Conditions of Sale of the online store avebennu.com in force on the day it is placed. place the corresponding order. In addition, the Client acknowledges that the acceptance of these conditions will imply the application of these to the order to which they refer, as well as to any subsequent order, with the exception of those cases in which new conditions are brought to their attention by the online store avebennu.com. The fact that the online store avebennu.com does not resort to any of these conditions at any given time cannot be interpreted nor will it be equivalent to waiving resorting to them in the future or in the past.

The interpretation and execution of the conditions, as well as all the acts that are a consequence of them, will be subject to Spanish law, unless there are public order provisions contrary to it.

IDENTITIES OF THE PARTIES

On the one hand, Avebennu SL, (Owner of the website https://avebennu.com) with CIF B-42582189 as supplier of the products contracted by the consumer and / or user, with registered office at C Oviedo 1 Bajo A 03502 Benidorm -Spain. Contact address info@avebennu.com. Company registered in the Mercantile Registry of Alicante, Volume 4138, Folio 79, Page 160826, Inscription 1.

On the other hand, the user, registered on the website and whose purpose is to be a consumer and / or user of the same and / or contract the products or services of avebennu.com. The consumer and / or user is responsible for the data provided to avebennu.com and therefore is responsible for the veracity of the data provided on this website.

PRICES

The prices published in the online store avebennu.com are in Euros. All prices are inclusive of VAT applicable on the day of the order, any change in the VAT rate will be automatically applied to the prices of products for sale in the online store avebennu.com.

Offers on products for sale in the avebennu.com online store will be displayed in the “Offers” section or will be indicated in the product file and, if not indicated otherwise, will be valid as long as they are displayed on the screen.

The discount vouchers will have a validity and special conditions for their use. Check the specifications of each voucher before using it.

OBJECT OF THE CONTRACT (DESCRIPTION OF PRODUCTS AND SERVICES)

The purpose of this contract is to regulate the existing relationship between avebennu.com and the consumer and / or user at the time the consumer gives their consent during the contracting process by accepting the corresponding box. (Box that, prior to its acceptance, will inform about these general conditions, legal notice and privacy policy of this website).

The contractual relationship of sale will entail the delivery in exchange for a certain price on the website of a product.

PAYMENT METHODS

When placing the order, the customer can freely choose to pay for the purchases made in the online store avebennu.com by:

Bank transfer: In order to make the payment by means of this method, the buyer must make a bank transfer (determining in the concept the reference of the order) within a maximum period of 3 business days from the placing of the order. The company reserves the right to cancel the order if it has not received confirmation of the transfer after said period. The bank account will be shown to the client when he chooses this payment method.

PayPal: In order for the consumer and / or user to pay for their purchases through this system, they must have a PayPal account. For more information www.paypal.es.

Cash on Delivery: Once the buyer places the order, avebennu.com will send it to the address established in the registry through our transport agency, which will charge you at the time of delivery of the package. Checks are not accepted, only cash. It is important that the consumer and / or user have the exact amount prepared, since the carrier may not have change

By credit or debit card through the virtual POS. Through this means of payment, the buyer will have to provide his card number, the expiration date and his CVV number. In this case, your data will be encrypted and sent under a secure server to the bank’s virtual POS. This procedure does not provide the card number to avebennu.com.

PRODUCT

The offers presented by the online store avebennu.com are valid within the limit of available stocks and the dates established for said offer. The online store avebennu.com reserves the right to modify the assortment of products depending on the difficulties imposed by its suppliers.

In the event that the selected product is not available as stock, on the product page the user can provide his email in order for the entity to contact the user once the product is available by email.

SHIPPING & RETURNS

Delivery times

Orders are prepared at the time the payment has been confirmed and at the following times:

The delivery time will be 24 hours, if the order is made from Monday to Thursday until 4:00 p.m. Orders placed outside of these hours will be prepared the next business day. Orders placed on Fridays will be shipped on the first business day not counting Saturday as such.

This is valid for the Peninsula, for orders in Islands or Europe, ask info@avebennu.com. The customer will receive an SMS with the order number and the delivery date. The customer may choose the delivery choice, being able to have two options: At home, the delivery time will be from Monday to Friday, from 9:00 a.m. to 7:00 p.m. o At any of the 300 NACEX delivery points available nationwide. At all times, the customer, through our website, can track their order.

Shipping costs

The products purchased will be delivered to the address indicated in the order.

Purchase tickets will be sent to the email address indicated by the customer in his registration in the online store avebennu.com and can also be consulted in the registration account created by the customer in the online store avebennu.com.

On Saturdays, Sundays and holidays there will be neither departure nor delivery of orders.

Delivery will be made punctually under the responsibility of the carrier.

An order is considered delivered when the carrier delivers the package, or packages, to the customer and the customer signs the delivery receipt document. It is up to the customer to verify the status of the merchandise upon receipt and indicate all anomalies on the delivery receipt.

Avebennu offers free shipments through our logistics operator in the Peninsula, for Islands and Europe. We offer the following shipping prices in Peninsula and Portugal:

Up to 2kg Up to 5kg Up to 10kg Up to 15kg Up to 20kg

ALICANTE € 4.60 € 5.63 € 5.92 € 8.16 € 9.12

VALENCIAN COMMUNITY € 4.66 € 5.69 € 6.29 € 8.16 € 9.12

PENINSULAR SPAIN € 5.02 € 5.99 € 7.87 € 12.99 € 14.61

PORTUGAL € 5.47 € 6.70 € 8.61 € 12.99 € 14.61

We offer the following shipping prices to these European countries:

Up to 2kg Up to 5kg Up to 10kg Up to 15kg Up to 20kg

FRANCE € 13.40 € 16.88 € 22.22 € 30.42 € 37.15

United Kingdom, Italy, Belgium, Holland, Luxembourg, Germany € 16.83 € 20.96 € 26.90 € 35.34 € 41.13

Claim for undelivered orders

The consumer and / or user, after receiving an email that their order has been sent, if after a reasonable period of time they do not receive the product, they can contact avebennu.com through the contact form or by mail: info @ avebennu.com in order to clarify the cause of the delay.

Once the claim is obtained, avebennu.com will contact the consumer and / or user in order to explain what happened and reach an agreement on what happened.

In the last case that avebennu.com does not have availability of the contracted property, the consumer and / or user will be informed of this lack of availability and will receive the amounts paid from avebennu.com in the shortest possible time.

CANCELLATIONS

If once the purchase is made you want to cancel an order that has not yet been issued, you can do so as long as you indicate it through the contact form established for this purpose in the “contact” section or in writing to the email address info @avebennu.com, indicating the number of the order to be canceled.

Return policy

The consumer and / or user will have a period of 14 calendar days from the date of receipt of the product to return it without indicating the reason and without incurring any cost except the expenses related to the shipment that will be assumed by the consumer and / or user.

The following exceptions are established (among others) in the exercise of the right of withdrawal and which are expressly included in the Law on consumers and users, which are:

c) The supply of goods made according to the specifications of the consumer and / or user or clearly personalised.

d) The supply of goods that may deteriorate or expire quickly.

e) The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.

f) The supply of goods that after delivery and taking into account their nature have been inextricably mixed with other goods.

The refund of the amount will be made through the same payment method with which the user made the purchase.

The returned product must be in the same conditions in which it was received, that is, in perfect condition and of course it cannot be damaged, beaten or with reliable evidence of use that prevents the sale of the same product again. To send it, it must be done in an appropriate packaging that protects it during the journey.

Process:

To exercise their right of withdrawal, the consumer and / or user has a period of 14 calendar days. To do this, they will fill in the form established for this purpose in the “My account” section or make another type of unequivocal statement in which they indicate their decision to withdraw from the sales contract.

Either by one means or another, your communication must contain the following information:

Your identification data: full name and address

Order number that appears on the invoice that has been sent to you along with the good purchased

Description of the good acquired

Your willingness to withdraw from the contract of sale

Communication date

If you send your request by non-electronic means (for example, postal mail) it must be signed.

From the date on which you notify us of your decision to withdraw from the contract, the consumer and / or user has a period of 14 calendar days to return the purchased good to avebennu.com in perfect condition along with a copy of the invoice of purchase.

avebennu.com will communicate without delay to the consumer and / or user by mail the acknowledgment of receipt of said withdrawal, with the shipping instructions by the consumer and / or user. Once the product or the consumer and / or user has received reliable proof of the return of the good, avebennu.com will deliver without undue delay the sums delivered by the consumer and / or user.

USER REGISTRATION

To browse the store and add products to the cart, it is not necessary to be registered. However, to make the purchase it will be necessary to register as a user. We will request your personal data to generate your client file, said data will be protected by virtue of the provisions of Law 15/1999, of December 13, on the Protection of Personal Data.

With your user account you can make purchases and benefit from discounts, promotions and gifts that we offer to our customers.

In your account you will be able to consult the history and details of your orders, your shipping addresses, your means of payment, your discount vouchers, etc.

PURCHASING PROCESS

To buy in the online store avebennu.com it will be necessary to be a registered user and over 18 years of age.

Add all the products you want in your cart, then to make the purchase click on “Confirm”. We will ask for the shipping address and the customer address (you can use the same address for both).

Subsequently, you will be asked to choose the type of shipment, these rates are calculated according to the delivery address provided, with the total weight of the package and the duration of the shipment (urgent or ordinary).

Finally, you must choose the method of payment, either by bank transfer, cash on delivery, PayPal or with debit or credit cards.

GUARANTEE

Repair and replacement will be free of charge for the user. Said gratuity will include the necessary expenses incurred to correct the lack of conformity of the products with the contract, especially the shipping costs, as well as the costs related to labor and materials.

It is the customer’s obligation to deliver the defective merchandise by their means to be able to process the guarantee, once the guarantee is received and approved, avebennu.com will proceed to replace the product by sending it to the customer postage paid, without costing the customer any additional expense .

The seller is liable for any lack of conformity that appears within a period of two years from delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.

CONTACT

At any time you wish, you can contact us to request more information or resolve your doubts.

The parties submit, at their choice, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user’s domicile.